Refund Policy
Your satisfaction is our priority at JottoSop.
Fair & Transparent Returns
We want you to love what you buy. If you are not completely satisfied with your purchase, our refund policy is designed to be straightforward and customer-friendly.
Last updated
14 March 2026
Standard processing: 6-7 business days.
7-Day Return
Return window for most items after delivery.
Processing
6-7 Business Days
Condition
Unused, original tags and packaging required.
1. Refund Eligibility
To be eligible for a refund, please ensure that:
- The item was purchased in the last 7 days.
- The item is in its original packaging.
- The item isn't used or damaged.
- You have the receipt or proof of purchase.
2. The Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item.
Processing Time: 6-7 Business Days
If approved, your refund will be initiated to your original method of payment within 6-7 business days.
3. Non-Refundable Items
Certain items cannot be returned for a refund, including:
- Perishable goods (food, flowers, or plants).
- Custom products (special orders or personalized items).
- Personal care goods (beauty products).
- Sale items or gift cards.
4. Contact Support
Ready to start a return? Contact our team: